To protect the security of your shipment, we require an adult signature at the time of delivery, regardless of any waivers you may have with the courier. Our double-boxed packages are fully insured until delivery at the shipping address. Additionally, to ensure that someone will be available to sign for your package, an e-mail message will be sent notifying you that it has been shipped.
Jabbours understands that there may be times when you are unavailable to receive a package at home, or you might want to have a gift shipped directly to the recipient. In such cases, simply contact your credit card or bank institution to add the alternative shipping address to your account. This security precaution protects our customers from fraudulent activity and will expedite the shipping process.
If you prefer, we can arrange to hold your package at a local FedEx® location to be picked up at your convenience. For your protection, signature and proof of identity are required to pick up your held shipment. If you would like to have your package sent to a FedEx® location, or to locate the FedEx® facility closest to you, contact a Jabbours representative at 866-737-0754.
International orders are sent via FedEx International Priority®. Orders shipped outside the United States are subject to all customs, duties, and taxes imposed by the country of import. To view our complete policy on international orders, including a listing of the countries we ship to, click here.
Jabbours requires that a physical address is provided for every order placed, and does not ship to P.O. Box addresses.
Every item shipped from Jabbours will be presented in our stunning packaging accompanied with all related documents, including the appraisal and diamond certificate (if applicable). To learn more or to view samples of our packaging, click here.
For more information on our shipping policies or any of our shipping services, feel free to contact us by phone at 866-737-0754.
(* Jabbours is not responsible for APO/FPO shipments once Postal Service has delivered the package to the Army/Military.)